Last updated: January 10, 2025
Trev ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-refined translation platform and services.
By using Trev, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the service.
We believe in transparency and minimal data collection. We only collect what we need to provide our translation services and never sell your data to third parties.
We collect information you provide directly to us, such as:
When you use our translation services, we temporarily process:
Your translated files are automatically deleted after 7 days. We do not permanently store your content or use it for any purpose other than providing translation services.
We automatically collect certain information about your usage:
We do NOT collect or store:
We use the information we collect to:
We do NOT use your content to train AI models. Your documents and translations remain confidential and are only processed to provide you with translation services. Your content is never used to improve or train our translation systems.
All payment processing is handled by Stripe, Inc., a certified PCI Service Provider. We do not store, process, or have access to your credit card information.
When you make a payment, Stripe collects:
Your data is stored on secure servers in the Netherlands (EU) and Australia. Our primary processing server is located in the Netherlands to ensure GDPR compliance and data sovereignty for European users. We use enterprise-grade cloud infrastructure with redundancy and automatic backups.
We implement industry-standard security measures:
Your translation files are automatically and permanently deleted from our systems after 7 days. This is automatic - you don't need to request deletion.
We do not sell, trade, or rent your personal information or content to anyone.
We work with carefully selected service providers:
These providers only have access to the minimum information needed to perform their services and are contractually obligated to protect your information.
We may disclose information only if required by law, such as:
If Trev is acquired or merged, we will notify you before your information is transferred and becomes subject to a different privacy policy.
You have the following rights regarding your personal information:
To exercise any of these rights, email us at support@heytrev.com. We will respond within 30 days.
You can delete your account at any time through your account settings, or by emailing support@heytrev.com. Upon deletion, all your data will be removed within 30 days, except for billing records we're legally required to keep.
For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we provide enhanced data protection through our Frankfurt, Germany-based infrastructure:
Your data is processed within the EU. Our translation processing servers are located in Frankfurt, Germany, ensuring your data remains within the European Union during processing, providing maximum GDPR protection and compliance.
We process your personal data based on:
While processing occurs in the EU, backup storage may involve servers outside the EEA. When this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.
In addition to the rights listed above, you have the right to lodge a complaint with your local data protection authority if you believe we haven't handled your data properly.
California residents have additional rights under the California Consumer Privacy Act (CCPA):
We do not sell your personal information. We have not sold personal information in the past 12 months and will not sell it in the future.
To exercise your rights, California residents can contact us at support@heytrev.com.
Our service is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@heytrev.com so we can delete it.
We may update our Privacy Policy from time to time. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically. Your continued use of our service after changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Email: support@heytrev.com
Website: www.heytrev.com
We aim to respond to all privacy-related inquiries within 48 hours and will resolve any requests within 30 days as required by law.
