Last updated: August 21, 2025
Trev ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our translation platform and services.
By using Trev, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the service.
We collect information you provide directly to us, such as:
When you use our translation services, we process:
We automatically collect certain information about your device and usage, including:
We use the information we collect to:
We do NOT use your content to train our AI models. Your documents and translations remain confidential and are only processed to provide you with translation services.
Your data is stored on secure servers located in multiple regions to ensure redundancy and compliance with local data protection laws. We use industry-leading cloud infrastructure providers that maintain SOC 2 and ISO 27001 certifications.
We implement appropriate technical and organizational measures to protect your data:
We retain your personal information and content for as long as necessary to provide our services and comply with legal obligations. Translated documents are retained for 90 days after completion unless you request earlier deletion. Account information is retained until account closure plus any legally required retention period.
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
We work with third-party service providers to help us operate our business, such as payment processors and cloud infrastructure providers. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
You have the right to:
To exercise any of these rights, please contact us at privacy@heytrev.com. We will respond to your request within 30 days.
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
We process your personal data based on the following legal grounds:
For questions about our privacy practices or to exercise your rights, contact our Data Protection Officer at dpo@heytrev.com.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
To exercise these rights, California residents can contact us at privacy@heytrev.com.
Our service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
For significant changes, we will notify you via email or through a prominent notice on our service.
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@heytrev.com
For EU residents, you may also contact our Data Protection Officer at dpo@heytrev.com.